Hi Billwerk tribe, 

We are thrilled to introduce our latest feature: B2B Reverse Charge! This enhancement is designed to make selling your services across the EU smoother and more compliant with tax regulations. Reverse charging is a tax mechanism where the recipient of the goods or services is liable to pay the tax instead of you, the supplier. This is only applicable for B2B transactions involving cross-border services or goods in the EU. The Reverse Charge mechanism does not apply to B2C transactions.    

What does this mean for you?

Reverse Charge functionality empowers B2B finance teams to navigate complex international tax scenarios effortlessly. By automating the identification, calculation, and reporting of reverse charges, we help you maintain compliance, reduce risk, and free up valuable time for strategic financial planning.

• Tax handling: Our system now applies the tax rates configured in the Tax Policy, ensuring compliance without any extra effort from you. When the Reverse Charge setting is enabled, the system will handle the application of reverse charge where ever applicable.
• Simplified operations: No need to manage complex tax rules or keep track of different tax rates for various countries. We’ve got it covered, freeing up your time to focus on growing your business.
• Accurate invoicing: Rest assured that your invoices will reflect the appropriate tax information, reducing the risk of errors and potential penalties.

How to Enable: To take advantage of this feature, simply create a new Tax Policy or edit an existing under Configurations and turn on the Reverse Charge setting.

When is Reverse Charge Applied?

• Countries: The reverse charge is applied when the customer’s country is different from your account’s country.
• VAT ID: The customer's record in the system should have a valid VAT ID configured
• Tax Policy: The tax policy associated with the Plan, Add-On and Usage-based billing has reverse charge enabled for it

Invoice and credit note update: When the Reverse Charge setting is enabled, your invoices and credit notes will include the text "Reverse Charge" in all the available EU languages in Billwerk+ Optimize as determined by Article 226 paragraph 11a of the VAT Directive 2006/112/EC (amending Directive 2010/45/EU of 13 July 2010)

Why is this Important?  Implementing reverse charges on B2B invoices and subscriptions can significantly impact your tax management processes, offering financial and operational advantages. 

Need Help? If you have any questions or need assistance with setting up the new feature, our support team is here to help. Raise a support ticket in the portal under the ? Help section.

Dear Valued Customer

In order to enhance security and comply with updated industry regulations, we are introducing a password expiration policy. Gradually introduced over the next three months, all user passwords will expire every 90 days, if two-factor authentication is not enabled for the user.

This change is being implemented to ensure the continued safety and security of your account. Prior to the 90-day expiration, users will receive reminder notifications to update their password when logging in. If logging in after password expiration, the user will be prompted for existing and a new password.

Notice that the password expiration policy is only in effect for users without two-factor authentication enabled.

If you have any questions or need assistance, please don’t hesitate to contact our support team.

Thank you for your understanding and cooperation in helping us maintain a secure environment.

Best regards, Billwerk+

• We're thrilled to announce a powerful new feature in Billwerk that enhances your flexibility: Offline Payment Methods! This new "Custom" payment method empowers you, as a merchant, to create and manage payment options that may not be natively supported by Billwerk. Whether it's bank transfers, checks, or even cash payments, you now have the tools to offer your customers these alternative methods with ease.

Key Features:

• Custom Payment Methods: If Billwerk doesn’t support a specific payment method you want to offer, you can now create it yourself. Customize everything from payment instructions to logos and currencies.
• Flexible Payment Handling: Choose whether Billwerk should automatically mark the invoice as settled upon generation, or set it to pending, allowing you to manually confirm payment once received. This flexibility ensures that you can tailor the payment process to your business needs.
• Enhanced Visibility: The payment instructions you configure will be clearly visible to your customers in both the payment window and on the PDF invoices. Additionally, the logos and payment method names will be displayed in the payment window, ensuring a seamless and professional presentation of your payment options.
• Seamless Integration: The Offline Payment Method feature is API-first, like the rest of the Optimize platform. Automate your payment confirmation process by integrating with your existing payment systems. For instance, if you receive payment data through a webhook or batch file, you can set up middleware to automatically update the invoice status in Billwerk.
  

How to Offer Offline Payment Methods to Your Customers

Once you've configured and enabled your Offline Payment Method, there are two ways to offer it to your customers:

• Enable it in the Payment Window: You can allow your customers to choose the offline payment method themselves directly in the payment window. Simply enable the option, and it will appear alongside other payment methods.
  
  
  
• Manually Add the Payment Method: Alternatively, you can manually assign an offline payment method to a customer in the Optimize Admin. This gives you the control to select the payment method that best fits the customer's needs on a case-by-case basis.
  

Important Reminder:

Remember that transactions processed through offline payment methods require manual verification, as they are not tracked by our system. This feature gives you the control to manage these transactions, whether it's for a bank transfer, check, or any other method you choose to support.

We believe this new feature will significantly enhance your payment flexibility, making it easier than ever to meet your customers’ needs.

Start exploring Offline Payment Methods today and enjoy greater control over how you manage transactions!

We're thrilled to introduce our latest feature PDF Invoices and PDF Credit Notes. You can now issue invoices for all your subscription and customer-related sales. With just a few clicks, you can configure how your invoices will look and add them to your e-mail templates.

Simply head to the invoices and credit notes settings page, turn on invoice creation and invoice number creation, fill in all relevant information and you're ready to go.

You can find more detailed step-by-step instructions in our help center: Invoice Settings.

Start sending invoice documents now

Our core mission as a payment gateway is clear: we want to be your go-to choice for seamless cross-border transactions throughout Europe. We're not satisfied with just offering the usual international payment methods like cards, Apple Pay, Google Pay, and Paypal. Our goal is to empower you with a local presence and access to native payment options in every country where you have a presence.

Take a few minutes to ensure you're offering the most suitable payment methods for the countries you're selling to. You can find a comprehensive list of the payment methods we support, along with the corresponding countries or regions where they are accepted, by visiting our Payment Method page.

See all Payment Methods

If any of these payment methods pique your interest, simply click on them and select "I would like to hear more." Our team will promptly reach out to assist you in getting started with your preferred payment method.

We're thrilled to introduce our latest feature: the hosted Customer Portal  🪄. You can now give your customers the option to manage their customer information, subscriptions, invoices, and payment methods all by themselves. With just a few clicks, you can effortlessly incorporate the customer portal into your website, Facebook page, blog, YouTube channel, and various other platforms.

Simply head to the customer portal configuration page, add your accent color, and copy the link. The customer portal are using your account company information, so make sure they are up to date.

See your own Customer Portal

We have been talking about this for far too long, but we are thrilled to announce that the initial version of our new hosted pages is finally complete 🤩 

We have also introduced hosted page products to provide you with enhanced configuration options. These products are specifically designed for customization within your hosted pages. Once you have configured multiple products, you can seamlessly integrate them into your hosted page.

In just a matter of minutes, you can effortlessly create these hosted pages and obtain a distinct link that directly navigates to your hosted page. This link can be easily incorporated into a button on your website or blog, included in your newsletter, inserted within your Facebook group or Instagram page, or even transformed into a QR code. The possibilities are endless, limited only by your imagination. With this convenience, you have the freedom to sell your subscriptions anywhere you desire.

When setting up a hosted page product, you have the flexibility to modify various aspects that influence both the product's appearance and the customer's purchasing experience. For instance, you can manage the name, description, icons, benefits, fields, and more, determining how your products are showcased in the hosted page product catalog and during the hosted page checkout process. Additionally, you can create a product that includes not only a plan but also several add-ons and additional costs. This means that when a customer purchases this product, they will be subscribed for all associated elements simultaneously.

Once you have created your hosted page products, seamlessly integrating them into your hosted page becomes a breeze. Moreover, you have the flexibility to create multiple hosted pages as needed. Within these hosted pages, you can assign a name, an acceptance URL, and a cancel URL. The acceptance URL directs customers after a successful subscription sign-up, while the cancel URL guides them in the event of a change of mind. Additionally, you can specify the language for your hosted page, select an accent color that complements your brand, define the accepted payment methods for customers, and determine the product lineup and its presentation order within your hosted page.

If you should be in doubt about something when you create your hosted pages and hosted page product, you can find tooltips on all elements on your configuration pages.

We're excited to announce a minor update that includes two new features 👋 A month ago, we introduced a new Checkout Styling UI, and now we're taking it a step further by allowing you to customize the order of your payment methods in the checkout. With this new feature, you have complete control over the payment methods ordering, and you can access it here to enhance your checkout experience.

Some of you have many acquirer agreements, which is typically the case if you are in many markets and have many bank accounts connected. Sometimes it can be difficult to distinguish between all the acquirer agreements and therefore we have now provided the option to name the acquirer Agreement to help you navigate them.

New update! 😎 We are excited to introduce our new Quick Filters! With this feature, you can enable your preferred filters and easily access them on top of any list section. This means you will have only your preferred filters at hand, making it faster and more efficient to find what you're looking for 🔍 

To use the quick filters, simply click on the filter and select what you want to filter on. For text-based filters, you will start directly in the input field when you click on it, allowing you to type instantly and hit enter without any unnecessary clicks. Additionally, your date interval filter will always be located in the left side of the header in the list section, making it easy to access and use.

Another cool update is the new easy copy-to-clipboard option. If you click on a label in any of our lists, the value will be copied to clipboard 🪄 See below.

We now also offer support for SEPA Direct Debit recurring, allowing for hassle-free recurring payments. If your account has SEPA enabled, you can now easily process recurring payments. If SEPA is not currently enabled on your account, simply reach out to us and we will be happy to assist you with the application process. Please note that your customers will need to accept the SEPA Direct Debit Mandate during the payment process 🏦 An example is provided below for your reference.