We're thrilled to introduce Frisbii – our new unified brand bringing together three recurring revenue management powerhouses:

• Billwerk+: Cross-industry subscription and payment experts (Germany & Denmark)
• plenigo: Digital and print media subscription specialists (Germany)
• Sofacto: Subscription management for Salesforce (France)

🔗 We’ve rebranded! Here’s why and what’s changing—check our FAQs

Why Frisbii? Why Now?

By uniting our strengths under one vibrant brand, we're creating a more powerful, agile solution for businesses managing recurring revenue. While our name and look are evolving, our core mission remains rock-solid—helping you simplify recurring revenue management through seamless subscriptions, billing, payments and revenue intelligence. View more on our new website www.frisbii.com 

What This Means For You

• One platform for all your recurring revenue needs
• Enhanced features from our combined expertise
• Wider market reach across industries and regions
• Continued dedication to the service you trust

Let's Soar Together!

This evolution reflects our growth, ambition, and unwavering commitment to providing trusted, scalable solutions that propel your business forward.

Ready to take your recurring revenue to new heights? Let's fly! 💙

#Frisbii #RecurringRevenue #SubscriptionSuccess 

We’ve introduced an essential new feature for Optimize and Pay customers. This feature allows you to create, add, and manage multiple policy documents and display them on your hosted plan or payment checkout pages. Additionally, each policy can include a consent checkbox, ensuring compliance with legal requirements and making it easy for customers to provide explicit consent.

Create, add or manage Policy Documents 

- Add policy documents to meet legal or business requirements, such as:

- Terms & Conditions (general service agreements)

- Privacy Policies (GDPR, CCPA, and other data protection laws)

- Refund, Shipping & Cancellation Policies (clear return and refund terms)

- Marketing Consent (email and SMS opt-ins for regulatory compliance)

Get started: Configurations → Checkout Management → Policies and Documents

Visit our Helpcentre for step-by-step guidance.

Add consent boxes to your hosted checkout. 

Add consent checkboxes to ensure customers actively agree to required policies and stay compliant with regulations (GDPR, CCPA, PSD2, and more).

Get started: Configurations → Checkout Management → Checkout → Consent Configuration

Visit our Helpcentre for step-by-step guidance if needed and scroll to consent configuration

API Customers can use the Checkout Helper and open a Subscription Session to add policies and consent too. 

Here’s how it might look in your checkout:

👉 Log in and get started by creating policy agreements 🚀

We’ve extended our PDF invoice settings, giving you more control over how invoices are generated and displayed. Previously, zero-amount invoices and timestamps were always autogenerated for compliance and record-keeping. Now, these settings are enabled by default if you use PDF invoices, but you can disable them if they are not needed.

Why Disable These Settings?

Zero-Amount PDF Invoices

You might choose to disable zero-amount invoices to:
✅ Reduce unnecessary customer communication – Avoid confusion from invoices showing €0.00 when no payment is due.
✅ Minimize email & notification overload – Prevent automated invoice emails for non-billable transactions.
✅ Keep accounting & reporting clean – Focus financial records on revenue-generating transactions.
✅ Avoid e-invoicing costs – If you pay per generated invoice, disabling zero-amount invoices helps control costs.
✅ Optimize subscription & usage-based billing – Skip invoices for free trials, discounts, or prepaid credits when they are not needed.

Timestamps on PDF Invoices

You might choose to disable timestamps to:
✅ Keep invoices clean & minimal – Remove unnecessary details for a simpler invoice format.
✅ Avoid conflicts with internal systems – If your ERP, CRM, or accounting system already tracks invoice creation times, timestamps on PDFs may be redundant.
✅ Ensure regulatory or compliance flexibility – Some regions do not require timestamps, so turning them off can help standardize invoice formatting.

👉 To disable these settings, go to Configurations → Finance and Accounting → Invoice and Credit Notes → PDF Invoice Settings.

Log in now to configure your invoice preferences. 🚀

Hi Billwerk tribe, 

We are thrilled to introduce our latest feature: B2B Reverse Charge! This enhancement is designed to make selling your services across the EU smoother and more compliant with tax regulations. Reverse charging is a tax mechanism where the recipient of the goods or services is liable to pay the tax instead of you, the supplier. This is only applicable for B2B transactions involving cross-border services or goods in the EU. The Reverse Charge mechanism does not apply to B2C transactions.    

What does this mean for you?

Reverse Charge functionality empowers B2B finance teams to navigate complex international tax scenarios effortlessly. By automating the identification, calculation, and reporting of reverse charges, we help you maintain compliance, reduce risk, and free up valuable time for strategic financial planning.

• Tax handling: Our system now applies the tax rates configured in the Tax Policy, ensuring compliance without any extra effort from you. When the Reverse Charge setting is enabled, the system will handle the application of reverse charge where ever applicable.
• Simplified operations: No need to manage complex tax rules or keep track of different tax rates for various countries. We’ve got it covered, freeing up your time to focus on growing your business.
• Accurate invoicing: Rest assured that your invoices will reflect the appropriate tax information, reducing the risk of errors and potential penalties.

How to Enable: To take advantage of this feature, simply create a new Tax Policy or edit an existing under Configurations and turn on the Reverse Charge setting.

When is Reverse Charge Applied?

• Countries: The reverse charge is applied when the customer’s country is different from your account’s country.
• VAT ID: The customer's record in the system should have a valid VAT ID configured
• Tax Policy: The tax policy associated with the Plan, Add-On and Usage-based billing has reverse charge enabled for it

Invoice and credit note update: When the Reverse Charge setting is enabled, your invoices and credit notes will include the text "Reverse Charge" in all the available EU languages in Billwerk+ Optimize as determined by Article 226 paragraph 11a of the VAT Directive 2006/112/EC (amending Directive 2010/45/EU of 13 July 2010)

Why is this Important?  Implementing reverse charges on B2B invoices and subscriptions can significantly impact your tax management processes, offering financial and operational advantages. 

Need Help? If you have any questions or need assistance with setting up the new feature, our support team is here to help. Raise a support ticket in the portal under the ? Help section.

Dear Valued Customer

In order to enhance security and comply with updated industry regulations, we are introducing a password expiration policy. Gradually introduced over the next three months, all user passwords will expire every 90 days, if two-factor authentication is not enabled for the user.

This change is being implemented to ensure the continued safety and security of your account. Prior to the 90-day expiration, users will receive reminder notifications to update their password when logging in. If logging in after password expiration, the user will be prompted for existing and a new password.

Notice that the password expiration policy is only in effect for users without two-factor authentication enabled.

If you have any questions or need assistance, please don’t hesitate to contact our support team.

Thank you for your understanding and cooperation in helping us maintain a secure environment.

Best regards, Billwerk+

• We're thrilled to announce a powerful new feature in Billwerk that enhances your flexibility: Offline Payment Methods! This new "Custom" payment method empowers you, as a merchant, to create and manage payment options that may not be natively supported by Billwerk. Whether it's bank transfers, checks, or even cash payments, you now have the tools to offer your customers these alternative methods with ease.

Key Features:

• Custom Payment Methods: If Billwerk doesn’t support a specific payment method you want to offer, you can now create it yourself. Customize everything from payment instructions to logos and currencies.
• Flexible Payment Handling: Choose whether Billwerk should automatically mark the invoice as settled upon generation, or set it to pending, allowing you to manually confirm payment once received. This flexibility ensures that you can tailor the payment process to your business needs.
• Enhanced Visibility: The payment instructions you configure will be clearly visible to your customers in both the payment window and on the PDF invoices. Additionally, the logos and payment method names will be displayed in the payment window, ensuring a seamless and professional presentation of your payment options.
• Seamless Integration: The Offline Payment Method feature is API-first, like the rest of the Optimize platform. Automate your payment confirmation process by integrating with your existing payment systems. For instance, if you receive payment data through a webhook or batch file, you can set up middleware to automatically update the invoice status in Billwerk.
  

How to Offer Offline Payment Methods to Your Customers

Once you've configured and enabled your Offline Payment Method, there are two ways to offer it to your customers:

• Enable it in the Payment Window: You can allow your customers to choose the offline payment method themselves directly in the payment window. Simply enable the option, and it will appear alongside other payment methods.
  
  
  
• Manually Add the Payment Method: Alternatively, you can manually assign an offline payment method to a customer in the Optimize Admin. This gives you the control to select the payment method that best fits the customer's needs on a case-by-case basis.
  

Important Reminder:

Remember that transactions processed through offline payment methods require manual verification, as they are not tracked by our system. This feature gives you the control to manage these transactions, whether it's for a bank transfer, check, or any other method you choose to support.

We believe this new feature will significantly enhance your payment flexibility, making it easier than ever to meet your customers’ needs.

Start exploring Offline Payment Methods today and enjoy greater control over how you manage transactions!

We're thrilled to introduce our latest feature PDF Invoices and PDF Credit Notes. You can now issue invoices for all your subscription and customer-related sales. With just a few clicks, you can configure how your invoices will look and add them to your e-mail templates.

Simply head to the invoices and credit notes settings page, turn on invoice creation and invoice number creation, fill in all relevant information and you're ready to go.

You can find more detailed step-by-step instructions in our help center: Invoice Settings.

Start sending invoice documents now

Our core mission as a payment gateway is clear: we want to be your go-to choice for seamless cross-border transactions throughout Europe. We're not satisfied with just offering the usual international payment methods like cards, Apple Pay, Google Pay, and Paypal. Our goal is to empower you with a local presence and access to native payment options in every country where you have a presence.

Take a few minutes to ensure you're offering the most suitable payment methods for the countries you're selling to. You can find a comprehensive list of the payment methods we support, along with the corresponding countries or regions where they are accepted, by visiting our Payment Method page.

See all Payment Methods

If any of these payment methods pique your interest, simply click on them and select "I would like to hear more." Our team will promptly reach out to assist you in getting started with your preferred payment method.

We're thrilled to introduce our latest feature: the hosted Customer Portal  🪄. You can now give your customers the option to manage their customer information, subscriptions, invoices, and payment methods all by themselves. With just a few clicks, you can effortlessly incorporate the customer portal into your website, Facebook page, blog, YouTube channel, and various other platforms.

Simply head to the customer portal configuration page, add your accent color, and copy the link. The customer portal are using your account company information, so make sure they are up to date.

See your own Customer Portal