Happy Monday Merchants!

We're excited to enhance Analyze today with the launch of (arguably) one of the most crucial dashboards, 'Customer Health' which provides insights into your churn & retention metrics. 

The new dashboard offers you powerful insights into your customer activity, helping you track performance, reduce churn, and maximize retention—monitoring the impact of your subscription business over time. 

With the new Customer Health Dashboard, you can:

• Track churn metrics including: The total cost of subscribers churned, the overall churn % rate, scheduled cancellations, and individual subscribers have churned. 
  
• Retention metrics including: Customer Retention Rate (CRR) & Net Revenue Retention Understand when customers churn, and take action to retain them.
  

We’ve designed these dashboard metrics along with the Revenue and Payment metrics dashboards to give you full visibility into your customer base and subscription performance, empowering you to make data-driven decisions that drive results. By analyzing the data you can:

• Track customer churn: Understand when and why customers churn, and take action to retain them.
  
• Boost retention: Identify key drivers of customer loyalty and increase their lifetime value.
• Measure ROI: Get a clear picture of how your subscription strategy and our platform are contributing to your business growth.

Navigate to ➡ Analyze ➡ Customer Health to view your data. 

Note. The dashboards will show your historical data, if you think this could be wrong reach out to support anytime for us to investigate. 

Help Shape the Future of Analyze 🚀

We're enhancing our dashboards with new KPIs and metrics all the time, and your insights matter. Book a 30-minute product discovery call with Adrian Wnuk our Analyze Product Manager to hear what we have planned. Share your must-haves and shape what's next. 

Book a session